Terms & Conditions
Level Up: Physiology & Fitness Clinic (“we”, “our”, “us”) welcomes you to our website and services. These Terms and Conditions (“Terms”) govern your use of our website, services, and products, including digital training programmes, consultations, health screenings, and blood analysis packages. By accessing our website or using our services, you agree to be bound by these Terms. If you do not agree, please do not use our website or services. These Terms comply with applicable laws, including the UK Consumer Rights Act 2015 and the UK Consumer Contracts Regulations 2013.
1. Overview
These Terms apply to all interactions with Level Up: Physiology & Fitness Clinic, including:
Use of our website (www.levelupclinic.co,uk).
Purchase or use of our services and products, including digital training programmes, consultations, health screenings, and blood analysis packages.
Any communication with us via email, phone, or other channels.
We reserve the right to update these Terms at any time. Significant changes will be communicated via email or a notice on our website. The updated Terms will be effective from the date posted.
2. Services Offered
We provide the following services and products:
Digital Training Programmes: Ready-to-download fitness plans for personal use.
Free 1:1 Consultations: Initial consultations to discuss and develop personalised fitness or health programmes, with no obligation to proceed with paid services.
In-Person Health Screenings: Physiological and fitness assessments conducted at our clinic.
In-Person Blood Analysis Packages: Diagnostic services, including blood tests, conducted at our clinic.
All services are subject to availability and may be modified or discontinued at our discretion. We aim to provide accurate descriptions of all services and products on our website.
3. Bookings & Payment
Booking Process
Health Screenings: Booked online through our website and paid for on-site at the clinic at the time of your appointment.
Blood Analysis Appointments: Require a £30 booking fee, payable in-person. Additional blood analysis packages (e.g., specific tests or reports) incur an additional £5 per package, payable on-site at the clinic.
Consultations and Programmes: Free initial 1:1 consultations are booked online or via phone. Paid consultations or programmes require payment in advance or on-site, as specified at booking.
Digital Products: Purchased online and paid in full at the time of purchase.
Payment Terms
Payments are processed securely through trusted third-party payment providers.
Accepted payment methods include credit/debit cards and other methods specified at checkout.
All prices are in GBP and include applicable taxes (e.g., VAT) unless otherwise stated.
You are responsible for ensuring sufficient funds are available for payment. We are not liable for any fees or charges incurred due to declined payments.
4. Digital Products
Purchase and Access
Digital training programmes are available for immediate download upon successful payment.
You must ensure your device is compatible with the file format (e.g., PDF, video) before purchasing.
If you experience technical issues accessing a digital product, contact us at levelupclinic@outlook.com for assistance.
Usage Restrictions
Digital products are for personal use only and may not be shared, reproduced, distributed, or resold without our written permission.
Unauthorised use or distribution of digital products may result in legal action and termination of your access to our services.
Refunds
Due to their non-returnable nature, digital training programmes are non-refundable once downloaded or accessed, as per the UK Consumer Contracts Regulations 2013. Refunds may be considered if the product is defective or does not match the description provided at purchase.
5. Clinic Appointments
In-Person Requirements
All health screenings, blood analysis appointments, and in-person consultations must be attended at our clinic location: Level Up Clinic, IronWorX, Hirwaun, CF44 9NS, United Kingdom.
You must arrive on time for your appointment. Late arrivals may result in a shortened session or rescheduling, at our discretion.
Cancellations and Rescheduling
You may cancel or reschedule an appointment with at least 24 hours’ notice by contacting us at levelupclinic@outlook.com.
Cancellations or rescheduling requests with less than 24 hours’ notice may result in forfeiture of any prepayments (e.g., the £30 booking fee for blood analysis appointments).
No-Shows: Failure to attend an appointment without prior notice will result in loss of any booking fees and no eligibility for rescheduling.
Health and Safety
You must complete any required health questionnaires or provide relevant medical information prior to appointments to ensure safe delivery of services.
We reserve the right to refuse service if we believe it poses a health or safety risk to you or our staff.
6. Refunds
Our Refund Policy is incorporated into these Terms and applies to all purchases and services. Key points include:
Digital Products: Non-refundable once downloaded, except in cases of defects or non-conformance.
Health Screenings and Consultations: Refunds or rescheduling available with 24 hours’ notice; no-shows are non-refundable.
Blood Analysis Appointments: The £30 booking fee is refundable with 24 hours’ notice; additional package fees are non-refundable once the service (e.g., blood draw) is rendered.
For full details, refer to our Refund Policy [link to Refund Policy, if available].
7. Liability
Health and Fitness Services
Our services, including health screenings, consultations, and training programmes, are provided by qualified professionals. However, you must consult your GP or healthcare provider before starting any new fitness or health programme, especially if you have pre-existing medical conditions.
We are not liable for any injuries, health issues, or damages resulting from:
Misuse or misinterpretation of our services, products, or advice.
Failure to disclose relevant medical information.
Failure to follow instructions or safety guidelines provided by us.
You participate in our services at your own risk, and you are responsible for ensuring that any exercises or recommendations are suitable for your health and fitness level.
General Liability
To the extent permitted by law, our liability for any claim arising from our services or products is limited to the amount paid for the specific service or product.
We are not liable for indirect, consequential, or incidental damages, including loss of profits, data, or opportunities.
Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded under UK law.
8. Intellectual Property
All content on our website and within our digital products, including text, images, videos, and training programmes, is owned by or licensed to Level Up: Physiology & Fitness Clinic. This content is protected by copyright, trademark, and other intellectual property laws. You may not:
Copy, modify, distribute, or reproduce our content without prior written consent.
Use our content for commercial purposes or in a way that suggests endorsement by us.
9. Privacy and Data Protection
We are committed to protecting your personal data. Our collection, use, and storage of your information are governed by our Privacy Policy [link to Privacy Policy]. By using our services, you consent to the processing of your data as described in the Privacy Policy.
10. Termination of Services
We reserve the right to terminate or suspend your access to our website or services if you:
Breach these Terms.
Engage in fraudulent, abusive, or illegal activities.
Fail to make required payments.
Termination does not affect your obligations regarding prior purchases or services rendered.
11. Governing Law and Jurisdiction
These Terms are governed by the laws of England and Wales. Any disputes arising from these Terms or your use of our services will be subject to the exclusive jurisdiction of the courts of England and Wales, except where consumer protection laws provide otherwise.
12. Force Majeure
We are not liable for delays or failures in providing services due to events beyond our reasonable control, including natural disasters, government actions, or technical failures. In such cases, we will notify you and work to resolve the issue promptly.
13. Contact Us
For questions, concerns, or requests regarding these Terms, please contact us:
Email: levelupclinic@outlook.com
We aim to respond to all inquiries within 48 hours.
14. Miscellaneous
Entire Agreement: These Terms, along with our Privacy Policy and Refund Policy, constitute the entire agreement between you and us regarding your use of our services.
Severability: If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force.
Waiver: Our failure to enforce any right or provision does not constitute a waiver of that right or provision.